CRM System Support Services
CRM System Support Services - Overview
When you invest in a CRM system, you are often looking to establish a long lasting relationship with your vendor and in this area, CRMC have spent a lot of time over the years in developing our Helpdesk support and Account Management service. For every client we have:
Account Management
A dedicated Account Manager who will develop a long standing relationship with you. They are critical in helping you with any of your day to day issues and questions, as well as ensuring you are kept up to date with product and company development. Their role is to ensure you stay with CRMC for a long time as well as communicating on a regular basis with you so that they understand your business and any changes that may have an impact on your CRM system now and in the future. Their activities are complemented by a regular Newsletter, our Blogs, social media activity and our Customer Forum events.
Technical Support and Helpdesk
Every client at CRMC receives a Service Level Agreement (SLA) giving an indication of the chosen support contract with ourselves. Our Account Managers are encouraged to provide you with the best service since the renewal of your support contract is viewed as a key indicator of their success and relationship with you.
The 'Remote Assistance' icon below to the right of this page reflects our ability at any time to dial-in to your system to walk you through any difficulties you may have.
Annual Customer Satisfaction Survey (CSS)
Every year, CRMC conduct an external telephone research survey to obtain candid feedback from our clients on how well we are supporting them using a simple rating which we measure over time. In addition, we ask our customers to complete a short survey on potential new products and services that we are looking to introduce or for feedback on how we can improve our existing portfolio. We publish the feedback and any actions we are taking in the next client Newsletter after the Survey.